1. Acceptance of Terms

By accessing and using sahararusticevents.co.za (“the Website”), you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this Website or our services.

2. Company Information

SaharaRustic Decor & Events (Pty) Ltd
Registration Number: [CIPC Number]
Physical Address: : Unit 40, Ironwood Drive, Kidds Beach
Email: mari@sahararusticevents.co.za
Phone: +27 62 956 6824

3. Service Description

We provide Arabian-inspired rustic décor rental services including Persian-style rugs, Moroccan lanterns, wooden crates, room dividers, floor cushions, and event styling services within the Eastern Cape.

4. Booking Process

Online item selection with date availability check
50% non-refundable deposit required to secure booking
Balance payable 7 days before event date
Security deposit of 50% of rental value (refundable)
Bookings are confirmed only once deposit is received

5. Pricing and Payment

All prices are in South African Rand (ZAR) and include 15% VAT unless stated otherwise. Payments are accepted via EFT and PayFast. Prices may change without notice, but confirmed bookings will be honoured at the agreed rate.

6. Cancellation Policy

30+ days before event: Full deposit refund
15–29 days: 50% deposit refund
8–14 days: 25% deposit refund
0–7 days: No refund
Force Majeure events may allow rescheduling

7. Consumer Protection Act (CPA)

In accordance with the Consumer Protection Act 68 of 2008, customers have the right to:

Cancel online bookings within 5 business days (excluding custom items)
Receive goods fit for purpose
Return defective or damaged items
Fair and honest marketing

8. Intellectual Property

All website content, images, décor designs, and branding belong to SaharaRustic Decor & Events. No content may be reproduced without written permission. By submitting event photos, you grant us royalty-free marketing usage rights.

9. Limitation of Liability

We are not liable for:

Weather-related damage when used against advice
Venue access delays
Client alterations or misuse
Theft or loss during events
Indirect or consequential damages

Maximum liability is limited to the rental value of affected items.

10. Governing Law

These terms are governed by South African law. Disputes fall under the jurisdiction of the Eastern Cape courts. We participate in alternative dispute resolution via the Consumer Goods and Services Ombud.

Privacy Policy (POPI Act Compliant)

Information Officer

Name: [Your Name]
Email: privacy@sahararusticevents.co.za
Phone: 062 956 6824

Information We Collect

Personal details (name, ID number, contact details)
Event information
Payment information via PayFast
Event photos (with consent)
Website usage data and cookies

Use of Information

Your information is used for bookings, delivery, invoicing, marketing (opt-in), legal compliance, and service improvement.

Third-Party Sharing

PayFast (payments)
Courier services
Accountants
Venue partners (with consent)
Legal authorities when required

Data Security

We use encryption, password protection, secure storage, and confidentiality agreements to protect your data.

Your POPI Rights

Access your data
Correct inaccuracies
Request deletion (subject to legal retention)
Object to processing
Opt out of marketing
Lodge complaints with the Information Regulator

Cookies

We use essential, analytical (Google Analytics), and marketing cookies (Facebook Pixel – opt-in).

Rental Agreement / Terms of Hire

Rental Period

Standard rental period is 48 hours. Additional days are charged at 20% of the daily rate.

Collection

Collection is from Kidds Beach, East London. Delivery is not currently offered.

Security Deposit

A refundable deposit of 50% applies. Refunds are processed within 7 business days after inspection.

Hirer Responsibilities

Use items only as intended
Keep items dry and protected
No alterations or open flames
Supervise items during the event

Damage and Loss

The hirer is liable for replacement, repair, and cleaning costs where applicable.

Force Majeure

Deposits may be held as credit for 12 months in cases beyond our control.

Complaints Procedure

Email: complaints@sahararusticevents.co.za
Phone: 062 956 6824

We aim to acknowledge complaints within 48 hours and resolve them within 14 days.

Registered in South Africa | POPI Act Compliant | CPA Compliant | ECTA Compliant